Refund & Cancellation Policy

At JB Cabs, we prioritize customer satisfaction by offering a transparent and flexible refund and cancellation policy. Whether you need to cancel a ride or request a refund, we ensure a smooth process with minimal inconvenience.

1. Cancellation Policy

1.1 Cancellation Before Pickup

• If you cancel your booking at least 24 hours before the scheduled pickup time, you will receive a full refund.

• Cancellations made within 12-24 hours of the pickup time will incur a 20% cancellation fee.

• If the booking is canceled less than 12 hours before the pickup, 50% of the total fare will be charged.

• Last-minute cancellations (within 1 hour of pickup) will not be eligible for a refund.

1.2 Cancellation by JB Cabs

• If we cancel your booking due to unforeseen circumstances (e.g., driver unavailability, vehicle breakdown, or force majeure events), we will provide a full refund or arrange an alternative ride at no extra cost.

2. Refund Policy

2.1 Refund Eligibility

Refunds will be processed under the following circumstances:

• Prepaid bookings canceled as per the above conditions.

• Driver no-show: If our driver fails to arrive at the scheduled pickup location without prior notice, a full refund will be issued.

• Ride not completed due to technical failures from our end.

2.2 Refund Process

• Refunds are processed within 7-10 business days to the original payment method.

• If payment was made via UPI, net banking, or credit/debit card, the amount will be credited to the same account.

• For cash payments, refund claims must be made via email (jbcabs.com@gmail.com) with proof of payment.

2.3 Non-Refundable Cases

Refunds will not be provided in the following cases:

• No-show by the customer: If the customer is unavailable at the pickup location and does not respond to calls.

• Late cancellations: Cancellations made within 1 hour of the scheduled pickup.

• Change of mind: If the customer decides not to take the ride after the cab has arrived.

• Unjustified complaints: Refunds are not applicable for dissatisfaction due to personal preferences.

3. Modifications & Rescheduling

• Modifications to the ride (pickup time or location) are allowed up to 12 hours before the scheduled trip, subject to availability.

• Rescheduling within less than 12 hours of the ride may incur additional charges.

• If the requested changes increase the fare, the difference must be paid before confirming the ride.

4. Special Cases for Refund & Cancellation

• Bad Weather or Natural Calamities: In case of roadblocks, extreme weather, or natural disasters, full refunds will be provided.

• Government Restrictions: If travel is restricted due to government orders (such as curfews or lockdowns), full refunds will be processed.

• Driver Misconduct: If the assigned driver behaves unprofessionally or refuses to complete the ride, the customer is eligible for a full refund upon verification.

5. How to Request a Refund or Cancellation?

To cancel a ride or request a refund, follow these simple steps:

• Call us at: +91-8446565611

• Email us at: jbcabs.com@gmail.com

• Provide your booking details, including booking ID, pickup time, and reason for cancellation/refund.

• Our team will verify your request and initiate the refund if applicable.